HOW QUICKLY ARE YOU SHIPPING FOR THE HOLIDAYS?
We’re proud of our super speedy shipping! Even during this busy holiday season, we’re shipping orders within 3-5 days, and we’ll always keep you updated if that changes.
MY ORDER IS A GIFT… DO YOU INCLUDE PRICE INFORMATION ON YOUR PACKING SLIPS?
Don’t worry, we never include the price on any of the packages that we ship out!
DO YOU OFFER SAME DAY LOCAL DELIVERY?
No, sorry. The best we can do is we can sometimes ship same day (via FedEx or UPS) for local delivery next day. We also offer local pickup at our warehouse location.
CAN I PLACE A LARGE ORDER (FOR MY CLIENTS, EMPLOYEES, ETC)?
Yes! To begin this process, please email us a spreadsheet that contains shipping addresses (columns for Name, Address, City, State, Zip). Add in additional columns to indicate which gift box each recipient should receive, and what their gift note text should say. Send this information to us at info@nainuu.com
HEY, I JUST PLACED MY ORDER AND I FORGOT TO INCLUDE A GIFT NOTE. IS IT TOO LATE?
Reply to your order confirmation email and let us know that you meant to include a note, and if it hasn’t shipped yet we’ll make sure it is included.
WHERE ARE YOU BASED?
We live and work in lovely old town Kasur, Punjab. We do not have a retail storefront; our gift collections are only available online. Please get in touch if you’d like to pick up locally from our warehouse.
HOW DO I GET IN TOUCH?
Use our contact form or send us an email at: info@nainuu.com. You can also call us at +923007060500
If you’ve already placed an order with us and want to get in touch about that specific order, you can also reply to your order confirmation email. We’ll respond as quickly as we can to help you out!
CAN I ORDER MULTIPLE BOXES AND SHIP TO SEPARATE ADDRESSES WITHIN THE SAME ORDER OR DO I NEED TO DO EACH BOX AS ITS OWN SEPARATE ORDER?
Yes. The best way to do this is to create a document or spreadsheet with each recipient’s name, shipping address, gift note, and the box you want to send them. Then, email us at info@nainuu.com and we’ll make it easy for you to check out and pay for all your boxes in one easy step!